Frequently Asked Questions
Everything you need to know about shopping with Dune London.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique tracking number to monitor your parcel's journey.
What is your return policy?
We offer a 28-day return period from the date of receipt. Items must be unworn, in their original packaging, and accompanied by a valid proof of purchase.
Do you offer international shipping?
Yes, Dune London ships to various international destinations. Shipping costs and delivery timeframes vary depending on the destination country.
How do I find the right size?
We provide a comprehensive size guide on each product page, featuring conversions for UK, EU, and US sizing to help you find your perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to amend or cancel orders once they have been confirmed.