Returns & Exchanges
At Dune London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for any unworn items in their original packaging. We provide several convenient ways to return your order, ensuring a seamless experience from start to finish.
Initiate Your Return
Log in to our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn footwear or accessories back into their original branded box and secure them inside a mailing bag or outer carton.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return parcel.
Drop Off and Track
Take your package to your nearest authorized drop-off point and keep your proof of postage until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing